Returns Policy

We want you to be satisfied with your purchase. If your product doesn't meet your expectations, you can request a return within 14 days of delivery for a refund, subject to the conditions outlined below.

Important: Eligibility is based on the date you request the return. Once approved, you can send your item back—return shipping time won’t affect eligibility.

To initiate a return:

1. Contact Us — Email us at [email protected] with your order number and reason for return
2. Await Approval — Our team will review your request and provide return instructions
3. Pack Your Item — Place the product in its original packaging with all accessories and documentation
4. Ship It Back — Send the item to the address provided. Return shipping costs are the responsibility of the customer
5. Receive Your Refund — Once we receive and inspect your return, we'll process your refund within 5-7 business days

To be eligible for a return, the following conditions must be met:

• Return request submitted within 14 days of delivery
• Item must be in original, unused condition
• Item must be in original packaging with all accessories, manuals, and components
• Proof of purchase required (order number or confirmation email)

Items that show signs of use, damage, or missing components may be subject to a reduced refund or may not be eligible for return.

Standard Returns: The customer is responsible for all return shipping costs. We recommend using a tracked shipping service as we cannot be responsible for items lost in transit.

Faulty or Defective Items: If your item arrives damaged or develops a fault, we will cover return shipping costs. Please contact us with photos of the issue and we will arrange the return.

If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected].

Please include:

• Your order number
• Clear photos showing the damage or defect
• Brief description of the issue

For confirmed faulty items, we will arrange a replacement or full refund including return shipping costs.

Once we receive and inspect your returned item:

• We will verify the item meets return conditions
• Approved refunds will be processed to your original payment method
• You will receive an email confirmation once the refund is processed

Please allow 5-7 business days for the refund to be processed. Depending on your bank, it may take an additional 3-5 business days to appear in your account.

Note: Original shipping costs are non-refundable unless the item was faulty or we made an error with your order.

We do not offer direct exchanges. If you would like a different product, please return your original purchase for a refund and place a new order.

The following items cannot be returned:

• Items that have been used, worn, or show signs of wear
• Items not in original packaging or missing components
• Return requests submitted after 14 days from delivery date
• Items without valid proof of purchase
• Items damaged due to misuse or failure to follow product instructions

Questions about our returns policy? Contact our support team.

Email: [email protected]

We aim to respond within 24-48 hours on business days.